Frequently Asked Questions

Do you sell genuine or aftermarket parts?
We stock both genuine and high-quality aftermarket parts. Each product listing includes detailed information about its manufacturer and specifications so you can make an informed choice.
How long does delivery take?
We aim to deliver within 3–5 business days, depending on your location. While we strive for timely deliveries, delays due to unforeseen circumstances may occasionally occur.
Do you offer nationwide delivery?
Yes, we deliver across South Africa, ensuring that our products are accessible no matter where you are.
Can I collect my order in person?
Yes, you can choose to pick up at our store.
What is your return policy?
We accept returns for defective or incorrectly supplied items. Returns must include proof of purchase and comply with our detailed Refund and Retunrs Policy. Please note, that some exclusions apply (e.g., installed fuel pumps and opened electrical goods).
How do I initiate a return?
To start a return, log into your account and complete the return request form or use the return feature on our homepage. You can also contact us directly at info@polopartsonline.co.za or +27 82 499 0202 for assistance.
What payment methods do you accept?
We accept secure payments through:
  • EFT (Electronic Funds Transfer)
  • PayFast
Do your products come with a warranty?
Yes, all our products carry the manufacturer’s warranty against defects and faults. Warranty terms vary by product, so please check the individual listing for details.
Can I cancel my order?
Orders can be cancelled within 7 days of purchase, in accordance with the Electronic Communications and Transactions Act, 2002 (ECTA). If the order has already been shipped, you may need to log a return request after receiving it.
What happens if I receive a damaged or incorrect item?
If you receive an item that is damaged or not what you ordered, please contact us immediately. We will arrange for a replacement or refund, as outlined in our Refund and Returns Policy.
Can I track my order?
Yes, once your order is shipped, you will receive tracking details via email so you can monitor its progress.
Are your prices inclusive of VAT?
No, VAT is not applicable at this moment.
Do you offer bulk discounts for workshops or businesses?
Yes, we provide discounts for bulk purchases. For more details, please contact us at info@polopartsonline.co.za or +27 82 499 0202.
How can I contact you for further assistance?
You can reach us via:
How do I find the right part for my vehicle?
You can use our easy-to-navigate search bar to input the part name, number, or your vehicle’s make and model. If you're unsure, our team is happy to assist you. Reach out via our Contact page.